Refund policy

Last updated 29 September 2026

How to ask for a refund

Email hello@cookiechomper.com with the email address you used to pay, or reply to Paddle's receipt email. You can also contact Paddle directly through paddle.net.

How you get your money back

Paddle, the payment company that sells Cookie Chomper for us, sends the refund to the same payment method you used, usually within a few working days of approval. The subscription ends when the refund is made, or when your bank reverses the payment.

Your right of withdrawal

As a consumer in the EU you have the right to withdraw from the purchase within 14 days, without giving a reason. This policy gives you the same 14 days after every payment, including renewals, so you don't need to do anything special: just ask.

Later than 14 days

After 14 days a payment is no longer refunded, except where the law requires it or where our terms promise it (for example if we change the terms or the price and you don't agree). Cancelling stops the next renewal.